Refund policy
Returns & Refunds — Cask & Crystal
At Cask & Crystal, every piece is handcrafted, inspected, and packed with care. Each item passes a thorough quality check before dispatch to ensure it reaches you in perfect condition. In the rare case you need to raise a return, please review the policy below.
1. Return Window
We offer a 7-day return window from the date of delivery. Requests raised after 7 days are not eligible for return, refund, or exchange.
2. Eligibility for Returns
To be eligible for a return:
- The product must be unused, unwashed, and undamaged.
- It must be returned in its original packaging with all tags, labels, and accessories intact.
- Proof of purchase or order confirmation is required.
Items that do not meet these conditions will not be accepted.
3. Return Request Process
To request a return, email care@caskandcrystal.in within 7 days of receiving your order.
Once reviewed, our team will confirm whether the item qualifies for return. If approved, you will receive return instructions and a return shipping label.
Items sent back without prior approval will not be accepted.
Approved returns must be shipped to our fulfilment address:
C Block, Sector 2, Noida, Uttar Pradesh, India.
4. Inspection and Approval
All returned items undergo a strict quality inspection on arrival. Cask & Crystal reserves the right to approve or reject a return after inspection.
5. Refunds — Store Credit
If your return is approved, the value of the returned item will be issued as store credit to your registered email within 5–7 business days of inspection.
- Store credit is issued as a Cask & Crystal gift card code and can be redeemed against any future order on caskandcrystal.in.
- Store credit is non-transferable and cannot be exchanged for cash or transferred to a bank account.
- This applies to all orders, including Cash on Delivery (COD).
- If a return is rejected on inspection, the item will be shipped back to you and no store credit will be issued.
6. Exchanges
Exchanges are handled case by case, subject to stock availability and product condition. We reserve the right to decline an exchange where stock is unavailable or the item does not meet the eligibility criteria above.
7. Damaged or Incorrect Items
If your order arrives damaged, or you receive the wrong item, email care@caskandcrystal.in within 48 hours of delivery with clear images of the product and the outer packaging. Our team will review and resolve the case, typically by replacement of the item.
8. Non-Returnable Items
The following are not eligible for return or exchange:
- Custom, engraved, or personalised products
- Items purchased under clearance or special-discount sales
- Gift cards and store credit
- Products damaged through misuse, negligence, or improper handling
9. Brand Discretion
All decisions regarding returns, exchanges, and store credit rest with Cask & Crystal. Our quality assurance and logistics teams review each case individually, and we reserve the right to decline requests that do not comply with this policy.
10. Contact Us
For all queries related to returns, exchanges, or store credit:
care@caskandcrystal.in